Join Bug Busters, Inc., a family-owned pest control leader serving the North Georgia and Atlanta-metro region, and help us protect homes and businesses while building your income and career. If you’re a motivated Customer Service Representative who has passion in helping customer in the most best practice you can be— we want to talk with you!

Why you’ll love working here

• Family-owned, fun culture: we value autonomy, celebrate success and keep things real.
• Monday-Friday, 8 AM–5 PM schedule
• Benefits: health, dental & vision coverage with company contribution effective in under 90 days; IRA with company match; 6 company-paid holidays; generous PTO; employee perks (movie tickets, child-care discounts and more).

Your role & responsibilities

As a Customer Service Representative at Bug Busters you will:

• Answer telephones, sms, chat relay messages, and handle customers’ requests.
• Use webbased routing software to schedule startup and recurring services.
• Maintain accurate records of important customer comments and interactions.
• Make calls to customers to check satisfaction.
• Answer basic questions from customers and prospects about company services
• Sell company services to inbound callers.
• Make calls to customers to collect past due amounts.
• Process account receivable payments.
• Prepare customer mailings, and perform other administrative tasks. Over see customer renewal program
• Provide customers with excellent service via the phone, sms, chat and email
• Creating and maintaining customer relationships.
• Scheduling service appointment for new and existing customers.
• Work closely with pest control technicians with full access to their schedules.
• Accounts receivable filing, scanning, copying and posting.
• To carry out any additional tasks as requested by the direct manager for the success of its operation.