About the Role:

The Warranty Analyst is responsible for evaluating, troubleshooting, and performing repairs on returned products under warranty and non-warranty conditions. This role combines technical diagnostics, hands-on repair work, documentation, and communication with internal teams to ensure efficient turnaround times and high-quality service consistent with company standards.

Key Responsibilities

• Inspect, diagnose, and repair returned electronic products and components

• Perform functional testing and verification of repaired units

• Analyze warranty claims and determine failure causes

• Document repair findings, actions taken, and final outcomes in internal systems

• Maintain accurate repair records and service reports

• Communicate technical findings with Engineering, Tech Support, and Customer Service teams

• Identify recurring product issues and report trends to Engineering/Quality

• Maintain repair tools, testing equipment, and workstations

• Ensure compliance with company repair procedures and quality standards

• Assist with continuous improvement of repair processes and turnaround efficiency

• Support technical team with failure analysis when necessary