Ensures the stability, integrity, and efficient operation of the City’s information systems to support core organizational functions; provides essential Information Technology (IT) infrastructure planning, coordination, implementation, monitoring, and maintenance of enterprise-level application, server, and network-related systems.

ESSENTIAL JOB FUNCTIONS

• Administers server infrastructure.
• Implements and manages backup processes for servers and databases.
• Implements and manages server monitoring and alerting processes.
• Manages physical servers and virtual servers running VMWare.
• Applies operating system patches and upgrades on a regular basis.
• Maintains active directory.
• Assists with maintaining and troubleshooting phone system.
• Maintains the cloud-based services, including Office 365.
• Provides technical support, training, information, and assistance to end users for hardware and software use; responds to service desk calls and requests for assistance; maintains documentation of activities; documents status of repairs in the help desk system; and performs follow-up with end users to ensure all is working appropriately.
• Works with executive team members, decision makers, and stakeholders to define requirements and systems goals for the City and to identify and resolve government systems issues.
• Conducts research on software and systems products to justify recommendations and to support purchasing efforts.
• Interacts and negotiates with vendors, outsourcers, and contractors to secure system-related products and services.
• Gauges the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems.
• Ensures system connectivity of servers, shared software, and other applications.
• Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records.
• Ensures compatibility and interoperability of City computing systems.
• Coordinates and performs in-depth tests including end-user reviews for modified and new systems.
• Monitors and tests system performance; prepares and delivers system performance statistics and reports.
• Manages servers including e-mail, print, backup servers, and their associated operating systems and software.
• Manages security solutions including firewall, anti-virus, and intrusion detection systems.
• Manages all network hardware and equipment including routers, switches, hubs, and UPSs.
• Ensures network connectivity of all workstations.
• Administers and maintains end user accounts, permissions, and access rights.
• Performs server and security audits.
• Monitors and tests network performance and provides network performance statistics and reports.
• Manages and/or provides guidance to junior members of the team.
• Assists staff in the performance of their duties as required
• Assists in the training of staff, which may include, but not be limited to, one-on-one or group settings.
• Transports equipment as needed.
• Performs other duties as assigned.