This position is responsible for acting as a liaison between customers and MVE. Provide superior support and service to external and internal customers through accurate processing of orders, responding to product and service inquiries, requests and/or problems through comprehensive information gathering, excellent communication skills and inter-departmental relationships.

Primary Responsibilities (include but are not limited to):

·         Field incoming communications received via phone, email or fax.

·         Identify and assess customer’s needs to achieve satisfaction.

·         Provide accurate, valid and complete information by using the right methods, tools.

·         Process and manage customer orders from receipt to close.

·         Inform customers of deals and promotions as identified by Sales Management.

·         Document, investigate and resolve customer complaints.

·         Complete and/or gather customer account documentation as required.

·         Qualify and authorize returns of goods.

·         Verify and/or maintain business systems information related to customers.

·         Keep records of all communications.

·         Manage changes in policies as they pertain to customers.

·         Work with customer service management to ensure exceptional customer experiences.

·         Contribute to team efforts by accomplishing related tasks as needed.

·         Meet performance and development goals as assigned.

·         Read from scripts and departmental work instructions.

·         Attend educational training sessions to improve knowledge and performance level.

·         Other duties and responsibilities as assigned by management.

Competencies & Personal Attributes:

·         Must be exceedingly customer focused.  Providing the best customer experience promotes loyalty in return.

·         Must be a team player capable of assisting in non-job-related specific processes and activities as required.

·         Possess organizational and prioritization skills with an excellent attention to detail

·         Able to understand and comply with established company policies and procedures

·         Exhibit a passion for the company’s Essence, Global Imperatives, Corporate Direction

·         Desire to own decision and take responsibility for outcomes

·         Have the ability to multi-task

·         Ability to deal patiently with problems and complaints

·         Must have strong self-motivation and the ability to work independently within specific time constraints

·         Must have technical capacity to quickly understand needs of customers

·         Must have excellent documentation skills

·         Ability to maintain the required confidentiality

·         Must exhibit patience when dealing with problems and complaints

·         Possess the willingness to continually embrace personal and professional development.

·         Passion for, and alignment with, MVE’s mission

·         An individual who brings strong core values, quality, ethics, and integrity

·         A team player who embraces and champions the culture of collaboration and accountability

·         Strong work ethic and ability to deliver results and meet commitments in a dynamic environment

·         Exceptional and dynamic communication skills with the ability to inspire and influence others

·         An individual who works efficiently, effectively prioritizes and drives towards our corporate goals

·         Exceptional organizational and planning skills, strong analytical abilities, and process orientation