Requirements:

• High School Diploma or GED required.

• Deal directly with customers either by telephone or electronically.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications (SAP, EDI, Excel, E-mail).
• Interpersonal skills.
• Communication skills – verbal and written.
• Attention to detail and accuracy.
• Stress tolerance.
• Data collection and ordering

Responsibilities:

• Receive customer orders via electronic means (fax, e-mail, EDI, customer web sites).
• Process orders via SAP

• Manage customer accounts.
• Schedule customer deliveries with consideration of production and lead time of product.
• Produce pick tickets and customer specific labels
• Other associated duties.