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Customer Service Rep
Piolax USA
139 Etowah Ind Ct, Canton GA 30114

Job Type

Full Time

Remote Position?

No

Job Description

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services with the goal of ensuring a positive customer experience.  Starting Hourly Rate is $18.00 to $20.00 depending upon experience.

Requirements

Requirements:

  • High School Diploma or GED required.
  • Deal directly with customers either by telephone or electronically.
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications (SAP, EDI, Excel, E-mail).
  • Interpersonal skills.
  • Communication skills – verbal and written.
  • Attention to detail and accuracy.
  • Stress tolerance.
  • Data collection and ordering

 

Responsibilities:

  • Receive customer orders via electronic means (fax, e-mail, EDI, customer web sites).
  • Process orders via SAP
  • Manage customer accounts.
  • Schedule customer deliveries with consideration of production and lead time of product.
  • Produce pick tickets and customer specific labels
  • Other associated duties.