Thrive Canton

Community Manager

The Historic Jones Building

Thank you for showing interest in joining the Thrive Canton team! We are excited to be adding to our team as we continue to grow responsibly and purposefully here in the City of Canton by offering coworking, private office, and event space.

We are looking for team members who are community-minded and a jack-of-all-trades. This position will be the face of our location at The Jones Building — handling everything from tours, event conversion, reception services, sales, facilities management, and, most importantly, customer service to anyone we have the opportunity to interact with. This role requires initiative, project management, self-sufficiency, problem-solving, multitasking, interpersonal skills, and an ownership mentality.

You’ll be the person primarily responsible for day-to-day operations at the Jones Building, but you won’t be doing it alone. This role reports directly to Thrive’s Community Director (currently Lee Oliver), who regularly rotates between both locations and stays connected through consistent team meetings and check-ins.

Our best Community Managers build relationships with our members that go well beyond standard customer service; done right, you become something like an extended member of their own teams. There’s also plenty of room to grow personally and professionally by getting involved in local boards, organizations, and other areas of community influence.

Please reach out to info@thrive-canton.com with an attached resume and a summary of what you are looking for in the next chapter of your career if you are interested in the position.

Thank you,

Lee Oliver

Community Director

Thrive Canton

Job Description

What Success Looks Like in Year One

• 90%+ occupancy, with growing conference room, coworking & event bookings
• A consistent, well-attended member events calendar
• High member satisfaction — members feel like part of the team
• Growing content & social presence on Instagram, Facebook, and LinkedIn
• Foster a clean, welcoming space that drives satisfaction & retention
• Guide members through onboarding and offboarding
• Know our membership contracts and policies inside and out
• Be the go-to for bookings, billing, and tech support

Front Desk / Reception

• Answer phones, emails & greet visitors, M–F 8 a.m.–4 p.m.
• Handle daily mail and front-desk needs
• Serve with hospitality — the hands and feet of Jesus
• Conduct tours, respond to inquiries, convert prospects
• Help maintain 90%+ occupancy & grow bookings — a key revenue driver

Marketing 

• Post several times weekly on Instagram, Facebook & LinkedIn, plus blog & newsletter
• Propose content ideas/calendar; build ads; monitor Cherokee Connect for leads
• Create photos/video/reels in Canva; grow our social footprint
• Optional involvement with the Chamber, Downtown Business Club, or Cherokee Office of Economic Development

Facilities and Space Management

• Oversee building operations: WiFi, kitchen, HVAC, printers
• Manage Office RND for billing and bookings
• Flag safety/compliance needs; help with cleaning as needed
• Special Projects plus other duties as assigned

Event Planning and Execution

• Plan our event calendar: monthly Thursday breakfast, monthly classes, semi-annual family nights, plus educational & appreciation events
• Manage budget, setup, and clean-up
• Client-booked private events are optional, paid separately at $50/hr