Thrive Canton 

Community Manager

The Historic Jones Building 

Thank you for showing interest in joining the Thrive Canton Team! We are excited to be adding to our team as we continue to grow responsibly and purposefully here in the City of Canton! 

Thrive Canton was founded in 2020 in the middle of covid as a coworking, private office and conference room space. Since then Thrive Canton has expanded its footprint to now two locations in the heart of downtown Canton at The Mill of Etowah and The Jones Building. Between both locations we host 95 private offices, 7 conference rooms, 2 large training rooms, thousands of square feet of common space that services coworking members during the week and event holders on the weekends. 

We are looking for team members that are community minded and a jack of all trades. This position will be the face of our location at The Jones Building. Handling everything from tours, event conversion, reception services, sales, facilities management, and most importantly customer service to anyone that we have the opportunity to interact with. This role requires initiative, project management, self sufficiency, problem solving, multitasking and interpersonal skills. 

The following job description will be a peek through the keyhole as to what this position entails. As with every organization and roles things change over time as organizations adapt and develop. Ultimately our goal through this interview and hiring process is to find the right person to join our team. The job itself isn’t rocket science so we are mostly looking for character, personality, strengths, weaknesses, and other fruits of the spirit. 

Job Duties 

• Create an environment of kindness, productivity, and good vibes to facilitate high member satisfaction and retention 
• Be knowledgeable about Thrive’s membership contracts and guidelines. Explain these policies to members, as necessary.
• Oversee new member onboarding and offboarding (door access, office rnd, and moving logistics) 

Events planning and execution

• Build a calendar of coworking events for members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
• Manage the allotted budget 
• Present our community professionally
• Oversee the event itself, from catering to clean up

Business development

• Conduct tours for prospective members or event holders 
• Respond to information requests promptly and accurately 
• Look for opportunities to provide solutions to members through our services 

Front Desk/ Reception

• Answering phones in a professional manner with basic understanding of the phone system (transferring, holding, etc.)
• Answering basic questions from members
• Responding to emails promptly 
• Delivering mail daily
• Guiding visitors to the correct locations
• Provide personalized service from 8am-4pm Monday through Friday. 
• We see this not only as a great opportunity to interact with everyone that comes into our space but also to be the hands and feet of Jesus. Opportunities to serve are immense at the Front Desk. 
• Keeping kitchens stocked, drinks cold and the coffee hot for all of members to enjoy during the day!

Content Creation for Thrive

• Write monthly blog posts for website Thrive
• Thrive content creation – work with the team members to create content that is on brand, on time and on message with each applicable brand. 
• Video and Photo capture of Signature Events 
• Create various types of content (videos, reels, carousels) adhering to Thrive Canton’s editorial guidelines 
• Research relevant topics for content production 
• Work closely with the marketing team to fulfill the content strategy
• Utilize digital publishing platforms such as Meta, Plannthat 

Facilities and space management

• Manage all building operations to the satisfaction of members, communicating with property manager
• Maximize uptime and availability of key facilities assets like the Wifi network, kitchen, printers/copiers, HVAC, etc. 
• Keep members aware of facilities issues that may impact them
• Become an expert in Office RND, our billing and booking platform to accurate billing memberships, create bookings and other utilizations that become available.
• Ensure cleaning is conducted to spec, help as needed. 
• Be aware of local laws and regulations as they pertain to member safety and emergency preparedness

Special Projects and other tasks as assigned: 

• We will work with your skill sets and giftings to delegate projects and tasks to you with the aim of providing life giving and purpose driven work. **Our team uses the  Working Genius Model to guide us with figuring out these strengths and weaknesses **
• Other tasks and duties as assigned. 

Compensation 

• We offer competitive pay
• 15 days of paid vacation
• 11 Paid Holidays 
• Opportunity to work special events for Thrive and The Mill for additional contracted hours
• Opportunity to earn health benefits after 180 days of tenure